Category Archives: Tourism
We're pretty excited to share that our friends at Feejee Experience are officially the Best Fiji Experience, receiving the AON Fiji Excellence in Tourism Awards 2010. It is awarded in recognition of their range of travel, accommodation and activity packages that were created to give visitors the opportunity to see and feel the real Fiji.
"We are genuinely thrilled to receive this award. It was tough competition with so many popular products, resorts and operators in Fiji who were finalists in this category," said Brad Rutherford, General Manager Tourist Transport Fiji & Feejee Experience.
"I believe it is our blend of giving guests the experience Fiji is renowned for - the sun, the amazing beaches, and adding the unique bonus ingredients like village stopovers, school visits...
Stop thinking about yourself
When marketing a tourism product you need to stop thinking like you and start thinking like your customers. Thinking that your customers are like you is a common mistake which often results in tourism business owners thinking that website optimisation doesn't work or marketing in general is total fluff and doesn't get results.
We were working with a gorgeous "B&B" just north of Auckland that was owned by a lovely German couple. They desperately wanted to tap into the Auckland weekend getaway market and felt that they had done everything possible to get it. They optimised their website, offered a weekend package on their site and did Google Ad Words but to no avail. They were convinced that online marketing didn't work and came to us for other...
If you want to become an inbound operator creating itineraries for overseas clients coming to New Zealand, then below you'll find a couple of tips to help you on your way.
1) Get to know your product. This means doing the legwork, and getting out there.
Or you can cheat and go to TRENZ, but you're never going to know for sure if the brochures they're showing you are simply putting their product in the best light, or if they're for real.
If you've visited a product provider, and can report from first hand experience that their "Garden Suite" actually looks over someone else's garden, whereas their "Lake View Suites" do get views of the lake, but across someone else's roof, you're in a better position to be able to manage a client's expectations.
2) Get to know your...
In August 2008 YouTube beat Yahoo! into 2nd PLACE for total US search queries, and that makes for one fairly compelling argument to get a video of your tourism product up on YouTube.
YouTube also happens to be owned by Google, so the higher your video ranks on YouTube, the likelier it is you'll also appear in Google search results, which of course now include videos.
But remember, although a professionally produced, high definition, TV advert-style production would be every tourism operator's dream, a video doesn't have to be all that; it could simply be a presentation of stills photographs of your tourism product saved as a .mov (movie) file, an AV clip, YouTube will still "see" this as a video!
You can create an AV clip yourself, by creating a PowerPoint presentation...
How do you make your own website work best for yourself and your tourism business?
Leaving search engine optimisation aside, following the old "KISS" adage "keep it simple, stupid" isn't a bad place to start.
SIMPLICITY should be the goal in tourism website design.
Let's think about what a visitor wants to know, given that they're looking for accommodation or an activity in your area.
What do you do?
They need to know the standard of accommodation you are providing, or the thrill and spill are they going to experience if they partake in your activity.
Why should they choose you?
Building credibility in your prospective visitor's eyes is paramount.
How much is it going to cost and how do they book?
You need to give them a price, and ideally...
Did you know?
- Happy clients who have their problems resolved will tell 4-6 people about their positive experience.
- A dissatisfied client will tell 9-15 people about it. And approximately 13% of your dissatisfied clients will tell more than 20 people about their problem.
Conclusion: You have to satisfy three to four, for every one that is dissatisfied with you. It's tough to work with a 4:1 ratio against you, which is why your client satisfaction efforts are so important.
I never went to Travel & Hospitality school. In fact, I'd never had any experience in client service or in the travel industry whatsoever before I started my little inbound travel business. You don't need to - avoiding dissatisfied clients as above should be common sense for any...